Terms of Delivery
Please read this entire page to be aware of the delivery conditions. If the delivery cannot be made because of a failure on the following points, the return of goods will be made at your expense.
Accessibility to your storage room
- Make sure that delivery vehicles are accessible to your site by looking at its dimensions: See images
- Possibility for the truck to unload without blocking traffic
Carrier truck 19 tons
Carrier truck
12 meters long
4,50 meters height
3 meters width
19 tons, for 1 to 2 palets.
- For the unloading of the pallets: The ground must be concreted or tarred, without gravel in order to allow the handling of the pallet lifters with small wheels.
Mandatory presence of a person
For the delivery, please be sure that some is there to receive the goods.
Unloading area
- A pallet measures 1.10m x 1.20m with a height of 2.15m
- A full pallet of hay weighs about 1 ton.
- The delivery man unloads the pallet at the foot of the truck.
- The unloading area must be firm (concrete, tar) and must support a load of at least 1260kg
Contact and parcel tracking
- In the following of your purchase, you will receive by email a confirmation of the palet(s) departure from our manufactury on a 24h worked period.
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24 worked hours after the departure of the palet(s), you will receive an email with a link to our delivery partner.
You will be able to see the parcel tracking of your order. -
When your order will arrive in the delivery's warehouse near your area:
You will receive a call to schedule an appointment for a day and a time slots to define when you will be able to receive your order.
